Hard waste collection

We now have an at-call hard rubbish service.

What does this mean? It means you can now organise to have your hard rubbish and branch and pruning picked up at a time that suits you. 

You will need to book this FREE service, as we no longer do all of Moonee Valley at the one time. So… don’t put your hard rubbish out when your neighbour does – remember to book yours in! 

Once you’ve booked your collection, just pop your rubbish out on the Sunday before your collection week and we’ll collect it between Monday to Friday of that week.

Properties that pay the annual Waste Service charge are eligible for two free collections. Properties with a private bin collection are not eligible for a free service but can purchase an at-call collection.

How do I book?

Bookings are now open!

Book online or by calling 9243 8888.

This service is proving to be very popular, so our call waiting times for bookings have been longer than expected. Apologies for any inconvenience caused by this. If you are having trouble getting through please either book your service online or call us back at during a non-peak time (afternoons are often the best).

How many collections per year?

Two free collections per household per year OR you can combine your two collections into one big collection. Collections can be hard waste or branch and prunings or a combination of both.

You can book an additional collection at a cost.

Please note, properties that pay the annual Waste Service charge are eligible for two free collections. Properties with a private bin collection are not eligible for a free service but can purchase an at-call collection. 

How much can I put out?

Approximately two cubic metres (about two trailer loads) per collection. If you are using your two collections in one, you can put out four cubic metres (about four trailer loads).

Place your hard waste within your property boundary, if possible. If you can’t, we’ll let you know the most suitable collection point.

And remember, any items for collection must be safe for two people to lift.

When will my waste be picked up?

Collection will usually take place within ten working days of booking OR you can ring and book the service at a time that suits you down the track.

What can be collected?

Items accepted

  • Bundled branch and prunings
  • Household appliances (including TVs and computers)
  • Dismantled wardrobes and furniture
  • General household items in boxes only
  • Timber not exceeding 1.5 metres in length
  • Chinaware and window glass (wrapped in cardboard or thicker paper, clearly marked 'glass')
  • Metal items
  • All whitegoods including fridges and washing machines (for safety requirements fridge doors must be removed)
  • Maximum of two mattresses per property - Mattresses placed out for collection are collected separately to the rest of your hard waste, so don't worry if yours isn't collected straight away.

Your total hard waste should not be larger than two cubic metres.

Items not accepted

  • Hazardous or liquid waste (e.g. paint, chemicals or oils)
  • Rubble or soil
  • Tyres
  • Asbestos
  • Loads exceeding two cubic metres
  • Recyclables e.g. bottles, paper
  • Building materials and trade waste
  • Gas bottles
 
Last updated: Thursday, 13 February 2020, 8:58 AM